FAQ

How should I hang my stained glass piece?

Every Rockcrest Glass Studio piece comes with a method for hanging, whether it's chain (for heavy pieces), ribbon or twine.  Please don't ever use fishing line to hang a stained glass piece in a window; UV rays will damage the fishing line and it will deteriorate in time - sending your glass to the floor!

Smaller pieces (such as the birds and butterflies) can be suspended from the ceiling from a small hook, hung from a piece of hardware affixed to a window pane, or hung on a tree.  Larger pieces should always be hung from a hook or other hardware which is securely screwed or nailed into wood or the wall.

Please do not use a suction cup to hang a piece of glass art in your window - suction cups WILL inevitably fall.  Instead of a suction cup for smaller items, consider using a clear Command Strip, directly stuck to the glass.  Always make sure to check the recommended weight limit of each hanging product before using it to suspend heavy glass.  Rockcrest Glass Studio cannot be liable for damage due to the improper installation of glasswork.

How do I keep my stained glass clean?

Over time, you can expect the solder and edging on your piece to become a dull grey; this is simply how leaded solder naturally ages.  Every piece of stained glass is cleaned and sealed with wax before it leaves the studio.  However, over the years your glass art will collect dust, be exposed to both humid and dry conditions and may acquire fingerprints or other "goop" from living in a house (especially if in a kitchen or bathroom!). Please do not use any abrasive cleaners or scrubbers.

You are encouraged to dust your piece with a soft cloth or feather duster!  A Q-Tip can be used to sweep dust from tight corners.  Ammonia-free and non-harsh household cleaners can be used; steer clear from vinegar cleaners.  Be extra careful when cleaning pieces with paint on them - the paint will be cured and safe to touch, but you certainly don't want to scrub or chip any of it off accidentally!

Shop Policy

Ordering Custom Work

I love working with clients to create custom stained glass pieces!  The first step is to contact me - a brief idea of what subject matter you'd like, desired size, colors and a needed Delivery Date for the finished product will help me to create a design custom to your needs.

Design: 

I'll sketch one or more ideas and send them to you for approval.  Once I have your approval of the idea direction, I will work up and send you an invoice/contract for the piece.  I’ll require 25% of the cost before creating the final pattern lines and another 25% upon your approval of the final pattern*.  The remaining 50% (and shipping) are needed upon shipment of the piece.  I send an invoice payable by credit card at those times.

*The two 25% deposits are non-refundable, should you decide to terminate the contract.

During the design and crafting of your custom stained glass piece, please allow up to 24 hours for return communications from Rockcrest Glass Studio - I am more than happy to send you progress photos if you wish!

Rush Fees:  

Should you require a completion date sooner than Delivery Date agreed upon within the final Invoice / Contract, a rush fee of up to 30% of the original project fee may be applied to the final project price.

Please note:  Custom Order sales are Final.  Claims of defect or damage before shipment should be addressed within 48 hours of receipt of package.  All items are packaged to the best of our ability and the artist cannot be liable for damage incurred during shipment.

Returns

Custom Orders:
Sales are Final.  Claims of defect or damage before shipment should be addressed within 48 hours of receipt of package.  All items are packaged to the best of our ability and the artist cannot be liable for damage incurred during shipment.  We strongly suggest the addition of Shipment Insurance to any item in value over $30.

Website / Etsy / Art Show Sales:
Undamaged Items may be returned for refund minus shipment costs. Claims of defect or damage before shipment should be addressed within 48 hours of receipt of package.  All items are packaged to the best of our ability and the artist cannot be liable for damage incurred during shipment.  We strongly suggest the addition of Shipment Insurance to any item in value over $30.

Shipping

Because many of my designs are made to order, please check the item's description (in the shop) to find out how long it may take your piece to be made and ship.  If you require rush timing (shipment faster than the stated time in the item description), please contact me directly and in many cases I will be able to work with you to expedite the production of a piece.

Items are wrapped with tissue paper, then (if they're flat) they are secured to a rigid piece of foam or cardboard.  Depending on the design and weight of the piece, I surround it with packing materials so that it will not "float" or move inside the box.

These days there is a LOT of packaging being discarded wastefully, so I do my best to re-use undamaged boxes and packing materials when I ship customer orders.  If you require a "fresh", unused box, please make sure to contact me and I'll make sure your item is packed with brand new materials.

My preferred method of shipment is USPS Priority (since we can affordably track it and add insurance when necessary).  Please contact me if you'd prefer to pay for an alternate shipper.  When your package ships, I will send you an email with tracking information.

Make sure that when you receive your package, you open it immediately and email me within 48 hours if there are any issues.

Repairs

Repairs necessary due to actual product defect should be addressed within 48 hours of delivery.  Rockcrest Glass Studio will either pick up the piece or arrange for shipment (at the expense of Rockcrest Glass Studio).  Items returned for repair should be repackaged as they were when they were initially shipped to you.

Repairs necessary due to damage which has occurred after the artwork has left the care of Rockcrest Glass Studio will be priced based upon complexity of repair.  (Repairs on items over $30 needed due to damage during shipment will be handled on a case by case basis, depending on if recommended Shipment Insurance was selected.)

Rockcrest Glass Studio is not liable for damages due to improper installation of glass art.

 © 2019 Susan Humphrey, Rockcrest Glass Studio

All images and designs shown on this website are the Intellectual Property of Rockcrest Glass Studio.