Shop Policy

 

Ordering Custom Artwork

I love working with clients to create custom stained glass pieces!  The first step is to contact me - a brief idea of what subject matter you'd like, desired size, colors and a needed Delivery Date for the finished product will help me to create a design custom to your needs.

Design:

I'll sketch one or more ideas and send them to you for approval.  Once I have your approval of an idea, I will work up and send you an invoice/contract for the piece.  I’ll require 50% of the cost before beginning the project and the remaining 50% (and shipping) upon shipment of the piece.  I’ll send an invoice payable by credit card at those times.

Before I start cutting glass, changes can be made to the final design to your specifications - however I request a $25 deposit up front for additional design work.  This $25 will be applied to the balance of the piece upon shipment, but is non-refundable should you decide to terminate the contract.

During the design and crafting of your custom stained glass piece, please allow up to 24 hours for return communications from Rockcrest Glass Studio - I am more than happy to send you progress photos if you wish!

Rush Fees: 

Should you require a completion date sooner than Delivery Date agreed upon within the final Invoice / Contract, a rush fee of up to 30% of the original project fee may be applied to the final project price.

Please note:  Custom Order sales are Final.  Claims of defect or damage before shipment should be addressed within 48 hours of receipt of package.  All items are packaged to the best of our ability and the artist cannot be liable for damage incurred during shipment.

 

Returns

Custom Orders:
Sales are Final.  Claims of defect or damage before shipment should be addressed within 48 hours of receipt of package.  All items are packaged to the best of our ability and the artist cannot be liable for damage incurred during shipment.  We strongly suggest the addition of Shipment Insurance to any item in value over $30.

Website / Etsy / Art Show Sales:
Undamaged Items may be returned for refund minus shipment costs. Claims of defect or damage before shipment should be addressed within 48 hours of receipt of package.  All items are packaged to the best of our ability and the artist cannot be liable for damage incurred during shipment.  We strongly suggest the addition of Shipment Insurance to any item in value over $30.

 

Repairs

Repairs necessary due to actual product defect should be addressed within 48 hours of delivery.  Rockcrest Glass Studio will either pick up the piece or arrange for shipment (at the expense of Rockcrest Glass Studio).  Items returned for repair should be repackaged as they were when they were initially shipped to you.

Repairs necessary due to damage which has occurred after the artwork has left the care of Rockcrest Glass Studio will be priced based upon complexity of repair.  (Repairs on items over $30 needed due to damage during shipment will be handled on a case by case basis, depending on if recommended Shipment Insurance was selected.)

Rockcrest Glass Studio is not liable for damages due to improper installation of glass art.

 

Shipping

Shipment of website and Etsy sales are typically made through USPS Priority.  Requests for a different shipment method may be made if desired.

All items are packaged to the best of our ability and the artist cannot be liable for damage incurred during shipment. We strongly suggest the addition of Shipment Insurance to any item in value over $30.

Large items requiring special/custom packaging and shipment will have an added shipping/handling fee (shipping/handling amounts to be determined case by case).

Clients who have commissioned custom work may forego shipping/handling fees if they are willing to meet me for delivery within 20 miles of my home.